The average consumer’s banking relationship is dominated by making payments. So why are banks doing so little to defend this critical beachhead?

Interview

A CMO-CEO partnership to transform a company

Dorkas Koenen, the CMO for Dutch energy company Essent (an RWE business) explains how he and his CEO worked together to develop an organization focused on the customer.

Interview

PayPal’s vision for a global marketplace

PayPal senior executive, Laurent Le Moal, tells McKinsey how the company continues to innovate as consumers—and their devices—evolve.

What we're tweeting

What we're reading

Creating Ads During the MTV Video Music Awards

New York Times

An interesting, new development in advertising to help brands capitalize on viral social moments

Our people