The average consumer’s banking relationship is dominated by making payments. So why are banks doing so little to defend this critical beachhead?

Interview

A CMO-CEO partnership to transform a company

Dorkas Koenen, the CMO for Dutch energy company Essent (an RWE business) explains how he and his CEO worked together to develop an organization focused on the customer.

Interview

PayPal’s vision for a global marketplace

PayPal senior executive, Laurent Le Moal, tells McKinsey how the company continues to innovate as consumers—and their devices—evolve.

Data nuggets: Customer Analytics

McKinsey M&S on Twitter

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