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Consumer & Shopper Insights

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The digital battle that banks must win

The average consumer’s banking relationship is dominated by making payments. So why are banks doing so little to defend this critical beachhead?

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The future of US retail-banking distribution

The more that customers use digital-banking channels, the more they actually use branches and call centers. This shifting behavior presents a threat—and a rare opportunity.

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Nigeria’s renewal: Delivering inclusive growth

With the right reforms and investments, Nigeria could become one of the world’s leading economies by 2030.

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Japan’s cautious luxury resurgence

For most luxury CEOs in Japan, the luxury market is not merely back – it is among the world’s healthiest.

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The glittering power of cities for luxury growth

A unique roadmap for how luxury companies should understand and approach global growth opportunities

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Healthcare’s digital future

What do patients really want when it comes to digital healthcare? Five myths from our international survey.