How companies entering the Asian market can break through the “last mile”—distribution and channel management.
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Which of your customers are shopping with the competition? Our research might surprise you.
When recurring revenue and lifetime value are king, good discounting discipline becomes critical.
To capture the full value potential, companies must be able to deliver consistently across time and channels.
Banks, brokerage firms, and health providers are moving up. Others? Not so much.
Average customer experience performance is worth less than it used to be, and is driving away customers.